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Scaling the UJET Platform for Customer Success

UJET

With digital transformation and the move to the cloud more important than ever before, customer support has truly grown beyond on-premise platforms, disjointed channel support, and patchwork APIs to connect different systems. UJET has first-hand experience with helping our customers move towards cloud-native customer support.

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Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

Embraces Mobile as More Than a Channel. And savvy brands understand that mobile is more than just a channel; it’s a paradigm shift in the way we, as people, interact with each other—and with the brands we love. partnered with UJET to roll out a unified customer experience in just 30 days.

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article thumbnail

Scaling the UJET Platform for Customer Success

UJET

With digital transformation and the move to the cloud more important than ever before, customer support has truly grown beyond on-premise platforms, disjointed channel support, and patchwork APIs to connect different systems. UJET has first-hand experience with helping our customers move towards cloud-native customer support.

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Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

Embraces Mobile as More Than a Channel. And savvy brands understand that mobile is more than just a channel; it’s a paradigm shift in the way we, as people, interact with each other—and with the brands we love. partnered with UJET to roll out a unified customer experience in just 30 days.

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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. Privacy by Design.

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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. Privacy by Design.

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DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report

DMG Consulting

The cloud-based contact center infrastruture (CBCCI) market is the fastest growing IT sector in contact centers because these solutions give enterprises what they want – the agility to meet their customers’ evolving inbound and outbound needs, in voice and digital channels. Salesforce is covered at a high level.