CX Journey

JULY 10, 2014

To do that, we must have the right data at our fingertips. What is the right data? Analysis takes many forms because there will be many different types of data to make sense of. You''ll conduct linkage analysis to link customer and employee data, customer feedback with operational metrics, and all data to financial measures.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

Confirmit

APRIL 29, 2019

Sarah Simon, VoC Program Renovation. Try using unstructured data to capture feedback without having to ask for it at every touchpoint. And one last treat from Stan is his book “ The Grey Goldfish” that explores how to manage across generations is available for FREE on Amazon. Happy reading and thanks Stan!

CX 40

CX Unstructured Data VOC NPS 40

Execs In The Know

DECEMBER 6, 2021

Use surveys, agent notes (unstructured data), and one-on-ones with frontline managers to identify what broken processes or poor technologies agents are dealing with day after day that are never fixed. 2: Uncover Key Irritants. Understand what the most impactful irritants are for customers and employees and fix those first.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Use surveys, agent notes (unstructured data), and one-on-ones with frontline managers to identify what broken processes or poor technologies agents are dealing with day after day that are never fixed. 2: Uncover Key Irritants. Understand what the most impactful irritants are for customers and employees and fix those first.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Fonolo

NOVEMBER 17, 2020

With that in mind, Data Scientists have become more desirable since it’s the management and use of all this data that will be the key differentiator. Ultimately, businesses need to find more ways to connect the mix of structured and unstructured data, helping them better address their customers’ needs.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Adrian Swinscoe

OCTOBER 12, 2023

Nate joins me today to talk about the recent […] The post Brands don’t need more feedback or survey data to better understand their customers – Interview with Nate Sanders of Artifact first appeared on Adrian Swinscoe. Today’s interview is with Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company.

Unstructured Data 100

Unstructured Data Customer Experience Artificial Intelligence Business Growth 100

Qualtrics

OCTOBER 9, 2020

Unstructured data is becoming an increasingly important part of a successful listening program. CX leaders all recognize the importance of a robust structured VoC data collection program. CX leaders all recognize the importance of a robust structured VoC data collection program.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

Comm100

APRIL 26, 2020

When we bring structured and unstructured data together inside of an effective Customer Experience Management platform, it’s amazing the story that can be told! Omni-channel unstructured customer feedback makes things even more challenging. It seems like such a simple thing to act on the data you have.

CX 52

CX Unstructured Data CXM Real Estate 52

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. How Do You Build a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40