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Millennials vs. Gen Z: How their customer service expectations compare

Zendesk

APRIL 2, 2021

That’s one reason why the Zendesk Customer Experience Trends Report 2021 segmented survey respondents by generation. We found that although both groups are similar in many ways, Millennials and Gen Zers have some different attitudes toward customer service experiences, brand loyalty, and support channels.

Customer Service 98
Customer Service Start-ups Artificial Intelligence Omnichannel 98
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This is What Exceptional Customer Service Looks Like In 2018

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Customer Service 40
Customer Service Hospitality Hospitality Omnichannel 40
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