SugarCRM

JUNE 30, 2021

In 2020, like so many others, we pivoted our annual customer event series, SugarConnected, to a digital format. Apart from all the innovations and acquisitions made throughout 2020, we also shared our new commitment that helps customers remove busywork, roadblocks, and blind spots from their day-to-day. Keep reading for more insights.

Artificial Intelligence 29

Artificial Intelligence CRM Predictive Analytics AI 29

DMG Consulting

SEPTEMBER 26, 2018

DMG’s 13th annual edition of this Report provides comprehensive coverage and authoritative analysis of the competitors, products, features, pricing, payback, and trends and challenges in this complex technology sector. Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

Qualtrics

JANUARY 10, 2020

Technology is an integral part of life, and for location-based businesses like shops, or restaurants it can play an important part in bringing the digital and physical worlds together. Here’s 6 technologies bridging the gaps and helping deliver better customer experiences. Artificial Intelligence (AI).

Technology 28

Technology Technology Customer Experience Omnichannel 28

Steven Van Belleghem

FEBRUARY 10, 2020

No surprise that at CES 2020, Delta Air Lines announced it would be collaborating with IBM to explore how quantum computing could transform experiences for customers and employees. The technology just isn’t quite there yet to provide a computational advantage over what could be done with other methods of computation at the moment.

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

1 to 1

JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. In doing so, companies must work backward to solve their customers’ pain points, then move forward with technological innovations that are in tune with the changing times.”

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29

CX Journey

MARCH 7, 2019

Research states: By 2020, customer experience will overtake price and product as the key brand differentiator. 4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now. Is your business prepared for this?

Customer Experience 42

Customer Experience Social Media Omnichannel Artificial Intelligence 42

CX Journey

MARCH 7, 2019

Research states: By 2020, customer experience will overtake price and product as the key brand differentiator. 4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now. Is your business prepared for this?

Customer Experience 32

Customer Experience Social Media Omnichannel Artificial Intelligence 32

SurveySensum

JANUARY 26, 2022

With the advent of the ‘new’ normal, more customers are beginning to use a brand new support channel (online channels) as of 2020, and the number is predicted to increase in the coming years. You can even give a customized experience for customers using machine learning and predictive analytics.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64