DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

DMG Consulting

DECEMBER 11, 2019

DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. 12/11/2019. The number of CBCCI seats in the market grew by 20.1%

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

Execs In The Know

JUNE 9, 2023

Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Although this number is up from 57% in 2021, it is still down substantially from 2020 when 71% of organizations had deployed (or planned to deploy) AI.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

DMG Consulting

OCTOBER 17, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting’s third report on robotic process automation (RPA) focuses on contact center, back-office and enterprise uses of this technology.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

SEPTEMBER 26, 2018

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 13th annual Speech Analytics Product and Market Report. When: Today, 26 September 2018. Where: Available at the DMG Consulting online store.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

SurveySensum

JANUARY 26, 2022

Alteration in the operation of the contact center. As of 2021, most customers are still skeptical about accepting responses from a chatbot. Alteration in the operation of the contact center. We can expect the contact center’s operations in a business to alter quite differently.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

1 to 1

JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. For example, based on millions of customer interactions (contact center inquiries over calls, chats, bots, searches, etc.),

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29