DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

Execs In The Know

JUNE 9, 2023

Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Although this number is up from 57% in 2021, it is still down substantially from 2020 when 71% of organizations had deployed (or planned to deploy) AI.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

SugarCRM

JUNE 30, 2021

For the increased accessibility that a virtual event offers and a world still socially distanced, we planned our third-annual SugarConnected series for 2021 to be entirely online—and what a success it was. It’s all about driving the highest level of predictability within your organization ,” explained Charlton. .

Artificial Intelligence 29

Artificial Intelligence CRM Predictive Analytics AI 29

Aquire

DECEMBER 21, 2021

This may be a factor in the Great Resignation — the trend of workers quitting their jobs en masse during 2021 — which seems to be affecting multiple sectors and industries. But, the past year was extra hard due to the uptick in digital sales and support requests, brought about by the pandemic.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

DMG Consulting

OCTOBER 17, 2019

“Companies are encouraged to build Centers of Excellence (CoEs) and training programs to improve and extend the usefulness of their organizations’ human capital in this age of artificial intelligence.”. DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

SEPTEMBER 26, 2018

There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

DECEMBER 11, 2019

DMG expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023. Artificial intelligence (AI) and predictive analytics are also profoundly impacting the CBCCI market. The number of CBCCI seats in the market grew by 20.1%

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48