VOZIQ

DECEMBER 22, 2020

Understanding customer expectations and retaining will be critical. As a customer focus leader, we know re-evaluating your customer retention strategy will play a decisive role in 2021. The Human Touch at the Center of Customer-Experience Excellence. Are You Sitting on a Customer Retention Goldmine?

Customer Retention 64

Customer Retention Customer Acquisition Engineering Customer Loyalty 64

VOZIQ

JULY 9, 2021

In the last year and a half, customer expectations have changed at a faster rate. Considering the impact and aftereffects of the COVID-19 pandemic, we can expect that customer retention will be more critical and challenging in the days ahead, which will require you to re-evaluate your customer retention strategy.

Customer Retention 64

Customer Retention Customer Acquisition AI CX 64

VOZIQ

JULY 9, 2021

In the last year and a half, customer expectations have changed at a faster rate. Considering the impact and aftereffects of the COVID-19 pandemic, we can expect that customer retention will be more critical and challenging in the days ahead, which will require you to re-evaluate your customer retention strategy.

Customer Retention 52

Customer Retention Customer Acquisition AI CX 52

VOZIQ

JULY 9, 2021

In the last year and a half, customer expectations have changed at a faster rate. Considering the impact and aftereffects of the COVID-19 pandemic, we can expect that customer retention will be more critical and challenging in the days ahead, which will require you to re-evaluate your customer retention strategy.

Customer Retention 52

Customer Retention Customer Acquisition AI CX 52

Zendesk

JANUARY 12, 2021

Whether you’re running a small business or a global corporation, providing good customer service can mean the difference between success and failure. And customer expectations are only continuing to rise. Meet your customers on the channels of their choice. Customers expect an effortless experience.

Customer Service 98

Customer Service AI Artificial Intelligence Customer Satisfaction 98

Beyond Philosophy

NOVEMBER 9, 2023

Why customer satisfaction is not improving on a large scale is complex and nuanced. It may result from rising customer expectations. I have long been an advocate of focusing on customer retention over acquisition. It cripples their customer-driven growth. I would, too.

Customer Satisfaction 78

Customer Satisfaction Customer Retention Customer Acquisition Management Consulting 78

Intercom

JULY 19, 2021

With the addition of custom chatbots and automation to make your support workflow even more efficient and productive, conversational support allows you to supercharge your support and find the perfect balance between team efficiency and a great customer experience. Enhanced customer satisfaction (58%). Increased ROI (54%).

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64