2022 Actionable Insights Customer Expectations Customer Retention 
SugarCRM
MAY 5, 2022
In the face of growing customer demands, it’s not easy to keep your clients happy. Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. Maintaining customer retention is more sensitive (and challenging) than ever.
SugarCRM
SEPTEMBER 1, 2022
With the right technology and an engagement-driven mindset, companies can overcome the challenges of customer flight. In our 2022 CRM Impact Report , we speak to the path forward—how organizations can transform a state of churn concern into a nirvana of long-term customer retention. Customer Centricity.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SugarCRM
AUGUST 25, 2022
Overcoming customer flight starts with knowing when customers are at risk of churn. Every customer interaction is a decisive moment for identifying the gaps between what customers expect and what they experience. The time to improve customer retention is now! Make Technology Easier to Use.
SugarCRM
SEPTEMBER 22, 2022
Yet, more than half acknowledge that they cannot track, quantify, or prevent churn—and don’t understand why customers are leaving their ranks in the first place. Every customer interaction is a decisive moment for identifying the gaps between customer expectations and what they actually experience. Lead conversion (33%).
SugarCRM
DECEMBER 1, 2022
We’ve seen how Artificial Intelligence (AI), Virtual Reality (VR), and now the Metaverse enhance customer experiences and take them on journeys they have never been on before. Those embracing new customer experience technologies are excelling in customer retention rates. Embrace Artificial Intelligence (AI).
SurveySensum
JULY 13, 2023
” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints Post-purchase services, customer support, loyalty programs. As of 2022, Amazon had 157.4 Let’s answer this question!
SurveySensum
JULY 13, 2023
” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints Post-purchase services, customer support, loyalty programs. As of 2022, Amazon had 157.4 Let’s answer this question!
Expert insights. Personalized for you.
49 
Let's personalize your content