DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . When: Today, 21 September 2022. MEDIA ALERT.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! It has a wide range of logic features.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! It has a wide range of logic features.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Top 11 voice of the customer tools in 2022. Top 11 Voice of the Customer Tools in 2022. Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Callminer

JULY 15, 2019

On day 2, we have artificial intelligence and related technology taking center stage. Billion in 2022. Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28