SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. It should blend effortlessly with your technology, workflows, and communications. 15 Best NPS Tools of 2022. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2022. Introduction. What is an NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

DMG Consulting

OCTOBER 10, 2022

Outlook for Interaction Analytics. October, 2022 By Donna Fluss. Interaction (speech and text) analytics is celebrating its 20 th year in the commercial market. While we talk a great deal about interaction analytics, the majority of “interaction” analytics used in contact centers today is still just speech analytics.

Outlook 48

Outlook Text Analytics Contact Center Engineering 48

Fonolo

NOVEMBER 11, 2022

2022 was a wild ride as people continued emerging from COVID lockdowns but retained many of the new behaviors and norms established during the pandemic. Improved tools and technology. IVR was one of the first automation trends in call centers, but the technology is even more relevant today. Last year was no exception. .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

JANUARY 30, 2024

percent of contact center seats as of the end of December 2022, a figure expected to have grown to 34.7 Although lingering economic uncertainty has led to slower purchasing decisions for contact center technology, frequently doubling the typical sales cycle to 12 to 18 months, companies are buying.

AI 48

AI Contact Center Artificial Intelligence CRM 48

DMG Consulting

AUGUST 3, 2020

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 22020 – 2021 Interaction Analytics Product and Market Report. The Report focuses on contact center and service-related uses of interaction (speech and text) analytics.

Text Analytics 62

Text Analytics Contact Center Innovation Sales 62

DMG Consulting

OCTOBER 17, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Contact Center Analytics Product and Market Report. We are a strategic advisor to end users and vendors, large and small, and the financial community.

Contact Center 48

Contact Center Text Analytics Touchpoint Sales 48

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

DMG Consulting

APRIL 15, 2020

Workforce priorities have shifted, as have other management trends, including the introduction of innovative smart technology, expanding global business and broader market opportunities. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

Execs In The Know

MAY 4, 2023

soil, that number skyrocketed to more than 52,000 bikes in 2022. EITK: When it comes to technology, in what ways is the brand differentiating itself from its competitors to improve CX? April: When it comes to technology or accessibility, that’s where we’re just having some fun with it.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

OCTOBER 17, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019-2020 Robotic Process Automation Product and Market Report. We are a strategic advisor to end users and vendors, large and small, and the financial community.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SurveySensum

MARCH 3, 2022

Top 11 voice of the customer tools in 2022. Top 11 Voice of the Customer Tools in 2022. Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. What are VoC tools?

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

DMG Consulting

MARCH 31, 2019

The Report is designed to help organizations select the right solution, technology, functionality and partner to meet their existing and future front- and back-office WFM needs. Many of these new algorithms leverage AI technologies and are optimized for each discrete channel.

Contact Center 48

Contact Center Text Analytics Innovation Engineering 48

DMG Consulting

SEPTEMBER 26, 2018

DMG’s 13th annual edition of this Report provides comprehensive coverage and authoritative analysis of the competitors, products, features, pricing, payback, and trends and challenges in this complex technology sector. Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

MARCH 16, 2018

The 416-page Report is designed to help organizations select the right solution, technology, functionality and partner to meet their existing and future front- and back-office WFM needs. The market is experiencing a major technology refresh due to the transition to the cloud and digital transformation.

Contact Center 48

Contact Center Text Analytics Innovation Technology 48

DMG Consulting

DECEMBER 11, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Cloud-Based Contact Center Infrastructure Market Report. The number of CBCCI seats in the market grew by 20.1% between 2017 and 2018 (as of July 31, 2019).

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

MARCH 31, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. The leading CBCCI vendors recognize that AI is the future of contact center technology. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

1 to 1

JANUARY 18, 2022

An IVR is an automated phone system technology that allows incoming callers to access information via a selected prompt of prerecorded messages without having to speak to an associate. Humanity and technology, the best of both worlds. To better understand this, let’s dive into the human and robotic makeup of a modern contact center.

Contact Center 26

Contact Center Text Analytics Customer Satisfaction AI 26

DMG Consulting

AUGUST 3, 2018

Two buying cycles are occurring; first-time RPA prospects and a surprisingly healthy replacement cycle for early adopters, most of whom purchased some type of RPA solution in the last 2 years, as well as some who invested in desktop analytics during the past 12 years.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

SurveySensum

AUGUST 10, 2023

Due to the advancement in technology, customers don’t want to make too many attempts to contact you or move between different channels – they want a seamless experience between all the channels. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback. They were significantly losing out on the customers and they didn’t know what to do.

Retail 52

Retail Customer Feedback CX Social Media 52

Callminer

JULY 15, 2019

On day 2, we have artificial intelligence and related technology taking center stage. Billion in 2022. Join Vice President of AI Rick Britt and Data Scientist Kirsten Stallings as they dispel the myth that out-of-the-box text analytics works the same on speech data. Leveraging Machine Learning in Conversational Analytics.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28