Zendesk

JANUARY 18, 2022

According to our 2022 Zendesk Customer Experience Trends report , the pandemic didn’t make customers more forgiving—if anything, they’re more discerning. More than 60 percent of customers will defect after one bad experience, up 22 percent from last year. What does it mean to offer great customer service?

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

Win the Customer

SEPTEMBER 21, 2023

In today’s hyper-competitive business landscape, providing exceptional customer experiences has become a non-negotiable priority for businesses across industries. Let’s review 10 pivotal customer experience statistics from 2022 that shed light on the evolving landscape of consumer preferences and behaviors.

Customer Experience 69

Customer Experience Social Media Omnichannel Customer Retention 69

Zendesk

MARCH 7, 2022

Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. In 2022, 70 percent of customers expect conversational channels to be available. What is conversational service?

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

SugarCRM

APRIL 14, 2022

It starts with removing blind spots: understanding what your customers want and predicting what they need next. It continues with a focus on eliminating busy work—making it easier for customers to engage, and empowering employees to create the experiences customers expect.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. More than 70% of customers expect conversational experiences when engaging with a company.

CRM 98

CRM B2C Compliance B2B 98

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

DECEMBER 22, 2022

That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. And a VOC program helps businesses gather customer feedback through multiple channels and enable customer-centricity across the organization. .

VOC 52

VOC Customer Retention Social Media Close the Loop 52