Zendesk

JANUARY 18, 2022

According to our 2022 Zendesk Customer Experience Trends report , the pandemic didn’t make customers more forgiving—if anything, they’re more discerning. And they expect a seamless experience at every touchpoint: 73 percent of consumers want to be able to start on one channel and pick up on another without starting over.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Top 10 customer feedback tools in 2022. Choose the right one depending on your business goals and needs. Introduction.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

APRIL 5, 2022

10 best SurveyMonkey Alternatives & Competitors of 2022. Though often we assume a brand or product is the best in the industry, we always look for alternatives that can fully meet our business preferences and is a value for money. . If you are looking for the best free alternatives to SurveyMonkey, then you are at the right place.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Hodusoft

JULY 20, 2022

And by bringing innovations and capabilities to market, HoduSoft strives to offer all businesses a better way to evolve their contact centers to increase customer loyalty and profitability.” GetApp has collected and verified data from about 40 end-user reviews to identify the top Contact Center Software providers for 2022. .

Contact Center 52

Contact Center Social Media Omnichannel Customer Loyalty 52

CommBox

SEPTEMBER 1, 2022

We’ve collected some of our proven best practices to deliver a great CX, and keep supporting your business growth without hiring new agents. According to recent predictions, 20% of the US workforce is estimated to quit in 2022. Calling all agents! Where are they? Let chatbots do the repetitive work for you.

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52