IVAs: Self-Service Solutions that Work
DMG Consulting
AUGUST 16, 2022
IVAs: Self-Service Solutions that Work. August 4, 2022 By Donna Fluss. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them.
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