Totango

MAY 13, 2022

Lessonly provides solutions specialized for customer service, sales, talent management, remote work and enterprise users. Customer Support: Zendesk Knowledge Bases. Start for free to see how an automated onboarding process can help you deliver a better experience to your customers.

Artificial Intelligence 104

Artificial Intelligence Social Media Sales Customer Service Sales 104

Intercom

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. ” Stay ahead of the customer engagement curve in 2022: Get the full report.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

DMG Consulting

AUGUST 16, 2022

IVAs: Self-Service Solutions that Work. August 4, 2022 By Donna Fluss. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. Furthermore, we expect this IT segment to experience a 50 percent growth in customers for the following two years, 2025 and 2026.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Shep Hyken

NOVEMBER 28, 2022

To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks? Follow on Twitter: @Hyken.

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. How AI can help you resolve queries faster and ultimately lower customer friction from all angles.

Innovation

Execs In The Know

FEBRUARY 16, 2023

Our hyper-competitive business landscape and increased customer expectations have fundamentally changed the importance of customer service – and a bad agent experience with even one customer is a missed opportunity to improve your competitive position.

AI 52

AI Scorecard Contact Center Compliance 52