Totango

MAY 13, 2022

It uses artificial intelligence to analyze customer use of apps and help content. Lessonly provides solutions specialized for customer service, sales, talent management, remote work and enterprise users. Customer Support: Zendesk Knowledge Bases.

Artificial Intelligence 106

Artificial Intelligence Social Media Sales Customer Service Sales 106

Intercom

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. ” Stay ahead of the customer engagement curve in 2022: Get the full report.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

DMG Consulting

AUGUST 16, 2022

IVAs: Self-Service Solutions that Work. August 4, 2022 By Donna Fluss. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. Furthermore, we expect this IT segment to experience a 50 percent growth in customers for the following two years, 2025 and 2026.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction. November 10th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT

Innovation