2022 Customer Survey Omnichannel Social Media 
Aquire
JANUARY 24, 2022
Customers have also embraced online shopping and transactions more than ever before, and will expect online service — automating online help will increase efficiency and improve service. By 2022, 70 percent of white-collar workers will interact with conversational platforms daily. Now, let’s see the chatbot statistics and trends.
SurveySensum
MARCH 9, 2022
Perhaps, to grow a business in this competitive market, it has become important to capture valuable customer feedback wisely and be aware of how happy or unhappy your customers are with your services, products, or experience. Create an omnichannel feedback collection. Now, how to turn detractors into promoters in 2022?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
JANUARY 13, 2022
Digital omnichannel. Today’s consumers will no longer be satisfied with one or even two available customer service channels. Omnichannel support not only offers customers the choice to find the answer to their questions via live chat, chatbot, social media, email, SMS, and a knowledge base.
SurveySensum
DECEMBER 1, 2021
15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. 15 Best NPS Tools of 2022. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2022. GetFeedback.
SurveySensum
FEBRUARY 24, 2022
10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . But you have to put effort into understanding the emerging customer insights and make the required improvements possible. .
Fonolo
JANUARY 25, 2022
Industry Report: State of the Contact Center 2022. Introduce your customer experience strategy to newbies and offer refresher courses on customer service to established agents. Consider providing customers with an omnichannel experience, where they can choose whether to reach out by phone or online via chat.
SurveySensum
APRIL 5, 2022
10 best SurveyMonkey Alternatives & Competitors of 2022. Each survey tool comes with different capabilities and is available at diverse price points. SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customer’s journey with intelligent features and an omnichannel experience. .
Expert insights. Personalized for you.
98 
Let's personalize your content