2023, NPS, Text Analytics and Touchpoint

10 B2B Service Feedback Tools to Check Out in 2023

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B

B2B NPS Sentiment Analysis Text Analytics

10 B2B Manufacturing Feedback Tools to Use in 2023

SurveySensum

SEPTEMBER 13, 2023

That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. 5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) user/month 4.4 (5)

Manufacturing

Manufacturing B2B NPS Compliance

15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey. How to choose the right NPS tool?

NPS

NPS Net Promoter Score Sentiment Analysis Social Media

Webinars

Secrets of a Successful Sale: Optimizing Your Checkout Process

How To Craft Your Perfect Retail Tech Stack

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

7 Best AskNicely Alternatives & Competitors to Check Out in 2023

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis

Sentiment Analysis Text Analytics Net Promoter Score NPS

Understanding Qualtrics Pricing: Finding the Right CX Tool for Your Needs

SurveySensum

MAY 24, 2024

NPS or CES or CSAT? Source: Gartner , Oct 4, 2023 4. Source: G2 , May 22, 2023 No need to scratch your head looking for a cost-effective CX solution and a powerful Qualtrics competitor. Source: G2 , Sep 11, 2023 Mentionn G2 SS 2. Source: Gartner , Feb 28, 2024 2. Qualtrics: CX Consultation New to the CX world?

CX

CX Actionable Insights Start-ups Text Analytics

7 Best In-App Feedback Tools to Leverage in 2023

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. With a versatile array of survey options, including NPS , CES, CSAT, product feedback, onboarding, and more. With IN-APP SURVEYS. W hat are In-App Surveys?

Social Media

Social Media Start-ups Sentiment Analysis Actionable Insights

7 Automotive Customer Feedback Tools

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Best Features Create any type of survey including CSI, SSI, NPS, etc.

Customer Feedback

Customer Feedback Sentiment Analysis Text Analytics CRM

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition.

Sentiment Analysis

Sentiment Analysis Compliance AI Social Media

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool?

Customer Feedback

Customer Feedback NPS Actionable Insights Sentiment Analysis

Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction

Customer Satisfaction Social Media Text Analytics Actionable Insights

15 Top Formstack Alternatives for Effective Survey

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve.

Text Analytics

Text Analytics Start-ups Social Media Customer Feedback

Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. billion , representing a 9% growth compared to the same period in 2022. But how to do that?

Customer Satisfaction

Customer Satisfaction Social Media Touchpoint Customer Feedback

Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. billion , representing a 9% growth compared to the same period in 2022. But how to do that?

Customer Satisfaction

Customer Satisfaction Social Media Touchpoint Customer Feedback

How to Enhance CX in Retail With Customer Feedback?

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Analyzing this feedback using powerful text analytics , they discovered important insights.

Retail

Retail Customer Feedback CX Social Media

Tech Customer Success

10 B2B Service Feedback Tools to Check Out in 2023

10 B2B Manufacturing Feedback Tools to Use in 2023

Webinars

Trending Sources

15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

Webinars

Top 9 QuestionPro Alternatives and Competitors in 2023

7 Best AskNicely Alternatives & Competitors to Check Out in 2023

Understanding Qualtrics Pricing: Finding the Right CX Tool for Your Needs

7 Best In-App Feedback Tools to Leverage in 2023

7 Automotive Customer Feedback Tools

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

Top CSAT Tools to Measure Customer Satisfaction

15 Top Formstack Alternatives for Effective Survey

Quick Tips to Create a Customer Satisfaction Strategy

Quick Tips to Create a Customer Satisfaction Strategy

How to Enhance CX in Retail With Customer Feedback?

Stay Connected