Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Zendesk

MARCH 7, 2024

Quality assurance In the scope of WFO, customer service quality assurance (QA) focuses on reviewing conversations to improve your support team’s performance and increase customer satisfaction. You can also use AI to automatically identify patterns in datasets, provide actionable insights, streamline routine tasks, and more.

AI 52

AI Customer Satisfaction CX Construction 52

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Today, 73% of customers want companies to cater to their unique needs and expectations. I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

JANUARY 10, 2024

After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. Like many others, this company was passionate about improving its services and relied on customer feedback. The issue — they were sending surveys at the WRONG time. Best Times to Send a Survey in 2024 1.

NPS 52

NPS Customer Feedback CX Text Analytics 52

InteractionMetrics

JANUARY 23, 2024

What are typical customer survey program costs? With customer survey programs, as with dresses, there is an enormous range. That’s why we wanted to break down the range of customer survey program costs so you know what to expect and how to maximize value. Clients ask this question all the time.

Customer Survey 52

Customer Survey AI B2B CRM 52