Zendesk

NOVEMBER 28, 2023

More in this guide: Types of AI as a service Benefits and challenges of AIaaS Popular AI as a service vendors AIaaS trends for 2024 and beyond Types of AI as a service Businesses can leverage different types of AI services depending on operational needs. Here are some popular types of AIaaS and use cases.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Data security and compliance should be prioritised to protect sensitive customer information. In 2024 we are launching our education program. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296