CommBox

OCTOBER 11, 2021

By 2025, eCommerce global sales will amount up to a staggering number of $3.9 Trillion by 2025, as opposed to $2.4 59% of online purchasers are aware of social commerce. Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Trillion today.

Sales 52

Sales Omnichannel Social Media Retail 52

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Execs In The Know

OCTOBER 6, 2022

trillion in 2025. Customers want to engage with international brands in the same way they engage with family and friends — through the messaging platforms they use every day in their native language – SMS, email, WhatsApp, and social media. ‘Tis the Season for Digitalization. Global e-commerce sales reached $4.9

Retail 52

Retail E-commerce Contact Center Social Media 52

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.

Contact Center 52

Contact Center Finance Social Media Artificial Intelligence 52

MattsenKumar

JUNE 6, 2021

Omnichannel Expertise . In addition, customers wish to raise requests through social media because it’s convenient and receive solutions through email. MattsenKumar’s Omnichannel Framework offers a good understanding of the technicalities and provides a clear understanding. Social Media Platform to Service Customers .

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Aquire

AUGUST 27, 2021

The holy grail for retailers in recent years has been omnichannel. But, despite the largely unified experience an omnichannel approach provides, it has still been possible to clearly delineate between these channels and touchpoints (e.g. And with good reason. ecommerce vs. in-store). Internet of Things. Image source. billion by 2020.

Retail 98

Retail Technology Technology AI 98

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Use innovative technologies.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59