Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. Rather than relying purely on live chat or chatbots, adding video chat will ensure you offer more personal experiences to online customers. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! COVID Is No Longer an Excuse for Poor Customer Service. Pair that with the pandemic delays and poor customer service, and you have a recipe for impatient customers.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Execs In The Know

FEBRUARY 5, 2024

In the BPO context, hyper-automation often leads to increased operational efficiency, as it involves the automation of entire workflows, generally improving customer service and reducing, if not eliminating, the costs of legacy processes.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Hodusoft

NOVEMBER 18, 2021

We are still a few months away before we can bid adieu to 2021, but it seems the HoduSoft team has much to thank its customers and partners for. HoduCC, our Omnichannel Contact Center Software has been recognized with the 2021 CUSTOMER Contact Center Technology Award by Technology and Maintenance Council (TMC).

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. The report also said that more than three-quarters of customer support and service functions will have 80 to 100 percent of the employees working from home. billion in 2020. billion in 2022 to USD 4.1

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Ameyo Callversations

AUGUST 26, 2021

As a result, customer expectations are growing/evolving and becoming more demanding in the context of customer services. A Forrester report says, 23% of B2B CMOs see improving the customer experience as a top three objective. dollars by 2027. 2) Experience as a Service. billion U.S.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98