TeamSupport

MAY 31, 2023

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. Today’s chatbots are more focused on enhancing the customer experience by offering immediate answers to common challenges.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Fonolo

DECEMBER 1, 2022

For starters, today’s contact centers require flexible software that supports omnichannel integrations. billion by 2027. What is Omnichannel Functionality? . Up to 33% of callers say that repeating their information is their biggest customer service pain point.) . What is Call Center as a Service Software? .

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. Rather than relying purely on live chat or chatbots, adding video chat will ensure you offer more personal experiences to online customers. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Logicalware

JANUARY 29, 2024

You could have prepared yourself to better help the customer. Far too often customer service agents must respond to these calls but if organisations expect to keep agent and customer satisfaction high, this needs to become a thing of the past. Does this sound like a familiar interaction?

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! COVID Is No Longer an Excuse for Poor Customer Service. Pair that with the pandemic delays and poor customer service, and you have a recipe for impatient customers.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Execs In The Know

FEBRUARY 5, 2024

In the BPO context, hyper-automation often leads to increased operational efficiency, as it involves the automation of entire workflows, generally improving customer service and reducing, if not eliminating, the costs of legacy processes.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. The report also said that more than three-quarters of customer support and service functions will have 80 to 100 percent of the employees working from home. billion in 2020. billion in 2022 to USD 4.1

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52