Execs In The Know

FEBRUARY 5, 2024

Small and mid-sized BPO companies, those in the Philippines , for example, are personalizing their customers’ experiences using data analytics, sentiment analysis, and AI, providing omnichannel support, offering 24/7 support, and leveraging automation tools for faster response times.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! That trend will likely continue into 2022, necessitating the need for consistent omnichannel support. ” – Nerys Corfield, Director of Injection Consulting. .”

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Hodusoft

NOVEMBER 18, 2021

HoduCC, our Omnichannel Contact Center Software has been recognized with the 2021 CUSTOMER Contact Center Technology Award by Technology and Maintenance Council (TMC). We ranked high in the prestigious list demonstrating innovation, quality, and unique features which had a positive impact on the customer experience. .

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. billion in 2020.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Ameyo Callversations

AUGUST 26, 2021

They have enabled contact centers to lead incredible innovations and tremendous achievements, allowing them to do things with user data that people only manifested about years ago. dollars by 2027. A Forrester report says, 23% of B2B CMOs see improving the customer experience as a top three objective. billion U.S.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

Aquire

JANUARY 6, 2022

billion by 2027. To make sure video chat works well as a customer service tool, consider the following best practices: Aim for omnichannel. The good news is, even if customers don’t end up using video chat, just knowing you’re innovative and care about experiences enough to have it in the first place is a great way to earn their trust.

Customer Service 98

Customer Service Social Media Technology Technology 98