Comm100

JANUARY 11, 2023

To remain competitive in the fight for customer service supremacy, many organizations now rely on automation and artificial intelligence (AI) in customer service. Customer service automation is the process of adding artificial intelligence (AI) into customer service operations to automate routine tasks and processes.

Customer Service 87

Customer Service Healthcare AI Artificial Intelligence 87

Intercom

DECEMBER 14, 2023

The way we communicate and the way we write a help center article may not be the optimal way to write it. On the machine learning team, there’s another way of thinking about this. For listeners, HAL 9000 is a fictional artificial intelligence character, the main antagonist in Arthur C. Maybe we should be briefer.

AI 98

AI Start-ups Legal Technology 98

SurveySensum

JULY 20, 2023

For example, adopting e-commerce platforms, or leveraging artificial intelligence to personalize customer experiences. Personalize the shopping experience: Utilize customer data, AI, and machine learning to offer personalized recommendations, promotions, and tailored experiences.

Retail 52

Retail Customer Feedback CX Social Media 52