5-emerging-technology-systems-and-updates-from-q2 
Customer Service Life
AUGUST 26, 2019
Looking back on quarter two, the nonstop movement in the contact center technology space continues. The quality assurance market has been heating up in a big way over the past few years as customer service leaders are looking to add a quality tool to their technology stack. Emerging Messaging Channels. Let’s dive in. Freshworks.
Intercom, Inc.
MARCH 29, 2022
We’re fresh from our first virtual global event, New at Intercom. We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond.
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