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Remove 5-keys-to-hiring-customer-service-frontline-reps-during-covid-19
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5 Keys to Hiring Customer Service Frontline Reps During COVID-19

Customer Bliss

AUGUST 18, 2020

This is a guest post from Niraj Ranjan, CEO & CO-founder of Hiver – a Gmail-centric customer service solution. With over 1500 customers across 30 countries. Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. . By Niraj Ranjan.

Customer Service 100
Customer Service Touchpoint Customer Experience Innovation 100
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Navigating the surge: A customer support roundtable

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions.

Healthcare 245
Healthcare Non-Profits Start-ups Technology 245
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