Actionable Insights Business Growth Customer Service Sentiment Analysis 
Lumoa
JANUARY 24, 2024
In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. When one improves, the positivity rubs off on the other.
MattsenKumar
SEPTEMBER 21, 2023
According to Gartner , the Speech Analytics market has seen an annual growth rate of over 20% in recent years , highlighting its rising importance in the corporate landscape. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.
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Zonka Feedback
OCTOBER 1, 2022
This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. In your Product Feedback Survey, don’t just ask customers to rate your product.
Lumoa
AUGUST 8, 2023
Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.
Lumoa
FEBRUARY 14, 2024
It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. How customers experience your brand is more important than ever before.
Hodusoft
DECEMBER 26, 2024
They are highly sophisticated organizations that offer a wide array of services to other businesses. The services range from customer service, legal support, data entry, marketing, and more. Speaking of customer service, the sector witnessed a remarkable change.
SurveySensum
JULY 2, 2024
Are you actively listening to the voice of your customers about your products and services? If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. This statistic clearly shows how important customer feedback is. How to Choose the Right Customer Feedback App?
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