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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. However, first, you have to know where to look!

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The Role of NPS in the Banking Industry

SurveySensum

This CX metric has the ability to gauge customer loyalty and predict business growth. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. Use text analytics to understand common themes in customer comments.

NPS 52