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3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth

Totango

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it? We can’t have one of them unless we’re retaining our clients,” she said.

Sports 93
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6 world-class B2B CX examples to learn from

Qualtrics

The benefits of a great B2B CX program can be reduced churn and increased business growth. The company’s 100 brands support structures ranging from schools to sports arenas. The business decided to innovate and be creative about how it managed the views of its customers and company performance.

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