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3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth

Totango

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it? We can’t have one of them unless we’re retaining our clients,” she said.

Sports 94
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6 world-class B2B CX examples to learn from

Qualtrics

The benefits of a great B2B CX program can be reduced churn and increased business growth. However, good B2B examples can help show how true business impact has been achieved through successful CX programs. The company’s 100 brands support structures ranging from schools to sports arenas.

B2B 26