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Remove Actionable Insights Remove Case Management Remove Customer Retention Remove VOC
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Philadelphia Insurance Realizes VoC Return on Investment

Confirmit

OCTOBER 30, 2018

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Confirmit provides a tailored, multichannel VoC solution with role-based reporting and alerting capabilities.

VOC 40
VOC Net Promoter Score NPS Voice of the Customer 40
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10 Best Qualtrics Competitors and Alternatives in 2021

SurveySensum

NOVEMBER 11, 2021

It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics.

Sentiment Analysis 52
Sentiment Analysis Text Analytics Close the Loop Machine Learning 52
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