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Philadelphia Insurance Realizes VoC Return on Investment

Confirmit

A coordinated approach ensures that the company mines actionable insight from every point of the customer lifecycle, from the sales process through to back-end transactional pieces such as claims and problem resolution. Hall touts the comprehensive Action Management technology as the most vital piece of the VoC program.

VOC 40
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Understanding and Improving Customer Experience

SugarCRM

In order to be successful, customer experience needs the following: A good sales strategy. How you treat your customers affects customer churn and retention which is a common lack of understanding for sales teams everywhere according to our research. Thus, make sure that you approach customer experience with all its components.