Avoiding Customer Experience Missteps in 2024: A Guide to Sidestepping Common Pitfalls and Outdated Trends
Experience Investigators
JANUARY 23, 2024
Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. A Gallup study found companies with engaged employees see 20% higher sales and 21% higher profitability.
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