SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

MARCH 1, 2024

Example : Consider an e-commerce company celebrating a commendable NPS score without peering beyond its own successes. Forgetting to Close the Loop: One of the crucial key things that often gets overlooked in the NPS analysis is – closing the feedback loop. How to benchmark your NPS Score?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

NOVEMBER 14, 2023

By collecting feedback from multiple channels, you can analyze insights and make informed decisions to enhance your website. Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52