Actionable Insights Compliance Text Analytics Voice of the Employee 
SurveySensum
MARCH 3, 2022
– With Voice of the Customer tools. . And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Top 11 voice of the customer tools in 2022. Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback.
Callminer
JULY 15, 2019
Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Hear from CallMiner and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.
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