Actionable Insights Customer Experience Management Customer Satisfaction Customer-Centric Organization 
SurveySensum
JULY 2, 2023
Similar is the case with customer-centric businesses. If you keep your customers satisfied, they will keep coming back to you and can even refer you to others. And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others.
PeopleMetrics
OCTOBER 25, 2017
Forrester’s Customer Experience Council 2017 member survey shows that 79% of all respondents believe that measuring customer experience is a top priority. Market research shows that the Customer Experience Management (CEM) market is estimated to grow from USD 5.06 Billion in 2016 USD 13.18
Expert insights. Personalized for you.
52 
Let's personalize your content