Actionable Insights, Customer Service, Retail and Social Listening

Social Media as a Service Differentiator: How to Win in 2023

Execs In The Know

FEBRUARY 17, 2023

Marketing can help customer service teams become more proactive and targeted in their engagement strategies, while maintaining a consistent brand voice. With 71% of consumers more likely to recommend a brand to a family or friend after having a positive interaction on social media, the opportunities for value creation are exponential.

Social Media

Social Media Artificial Intelligence AI Retail

Customer feedback management guide: Best practices + tools

Zendesk

JUNE 17, 2022

Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates.

Customer Feedback

Customer Feedback Social Media Net Promoter Score Customer Satisfaction

Tech Customer Success

Social Media as a Service Differentiator: How to Win in 2023

Customer feedback management guide: Best practices + tools

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