Actionable Insights Data Mining ML Touchpoint 
ClearAction
JULY 11, 2023
A customer’s experience includes a lot that is beyond touchpoints. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. 2) Stop Undervaluing Customer Service!
ClearAction
JUNE 25, 2023
Instead of asking mundane things already captured , use data-mining (machine learning / AI) to bring those basics to managers’ attention, and focus your energy on acting on that rather than collecting yet more redundant data in this overwhelming information age. Instead of asking about your company , ask about them.
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