Taylor Reach Group

MAY 24, 2018

Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Loyalty Summit: June 5-7, Barcelona. How to make the most of the digital advantage?

Contact Center 48

Contact Center CX Healthcare Social Media 48

ClearAction

JUNE 25, 2023

Instead of asking mundane things already captured , use data-mining (machine learning / AI) to bring those basics to managers’ attention, and focus your energy on acting on that rather than collecting yet more redundant data in this overwhelming information age. You already know what ticks off customers. I love it.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. I love it.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48