Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? If yes, then you must understand what factors define the success of e-commerce. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

NOVEMBER 14, 2023

For example, you can employ online surveys, on-site feedback widgets, WhatsApp surveys , social media polls, email surveys, in-app surveys , and more. By collecting feedback from multiple channels, you can analyze insights and make informed decisions to enhance your website.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

MARCH 31, 2021

Social media posts. Or, it can be indirect , such as a comment on social media that wasn’t addressed to the company. Customer reviews for products may be gathered and displayed with the product on the company’s e-commerce site. Social media posts about how great (or not great) a product or experience was.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95