Lumoa

MAY 16, 2024

Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. Here, Lumoa provides text analytics services for numerous stakeholders like customer insights professionals and — also — for product teams.

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. They guide you on how to leverage the gathered insights to improve your customer experience journey. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Lumoa

SEPTEMBER 8, 2021

The most successful companies require next-generation customer experience management tools and strategies to analyze all data points in real-time and provide up-to-date, actionable insights faster across all teams in your organization. Help your organization amaze and delight your customers by strengthening these skills.

Customer Experience Management 83

Customer Experience Management CEM CX Customer Experience 83

SurveySensum

MAY 19, 2023

As a result, customers can manage their finance better and will build trust and loyalty with the bank. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52