Lumoa
DECEMBER 18, 2017
Text and voice analytics dive deep into that and essentially, if you wish, create a score based on how customers actually felt. Text analytics help you to hear the real voice of the customer.” A surprising amount of people said they don’t discuss finances with their friends nor colleagues.
SurveySensum
AUGUST 3, 2023
Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. It lets you create various surveys like NPS, CES, CSAT, etc.,
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SurveySensum
DECEMBER 2, 2021
However, in the finance industry comprising the insurance and banking sectors, the customer expectation would be centered around perfect customer service. Text analytics. SurveySensum enables the power of text analytics that will help you unearth hidden meanings from textual data.
SurveySensum
OCTOBER 3, 2023
Did the salesperson explain the financing options clearly? Addressing key issues like feature explanations, delivery time, and transparent finance builds trust and improves conversion rates. Pro tip: Use tools like Text Analytics to identify emerging complaints, track customer sentiment, and act in real time.
Lumoa
SEPTEMBER 8, 2021
You will reap more benefits from using text analytics on your open-ended responses than from collecting numerical, in-actionable scores. Using this method, Lumoa customer Simple Finance reduced resolution time by 90%, leading to a CSAT increase of 20%.
DMG Consulting
JANUARY 29, 2021
Given the major contributions of the cloud in enabling contact centers during the pandemic, the momentum of companies transitioning to this deployment/financing model is expected to continue. Speech and text analytics (also known as interaction analytics, IA), came in third place, receiving 35.1% of the responses.
PeopleMetrics
JANUARY 10, 2018
Let your CEM software parse through open-ends and, through text analytics, summarize the volunteers’ sentiment. Keep the survey as short as possible and let them speak their mind! While open-ended comments are more difficult to analyze, they allow you to keep the survey short. Do something with the feedback. Talk to David.
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