Lumoa

NOVEMBER 21, 2023

Successful businesses using AI-powered tools Starbucks’ Predictive Analytics and machine learning tool called Deep Brew is one of the finest examples of the power of AI in customer feedback analysis and how it is transforming customer experience. Lumoa helps you to do it more methodically and fast by creating events.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback Zonka Feedback isn't just a survey tool; it's an AI-powered conversation hub, transforming how you capture, analyze, and act upon customer insights. It offers multiple text analytics and sentiment analytics models that offer insights based on intent, emotions, entities the sentiments are connected with, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns. Best Features Text and sentiment analytics software help users derive actionable insights from open-ended feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83