Age of the Customer, AI, CX and Omnichannel

Beyond Satisfaction: Key Takeaways from Tracy Sedlak’s CRS Tucson Keynote on Voice of the Customer

Execs In The Know

MARCH 31, 2024

During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.

Voice of the Customer

Voice of the Customer VOC Age of the Customer Innovation

Make the most of every customer interaction with the Engagement OS

Intercom, Inc.

MARCH 22, 2022

Which makes customer experience (CX) the most important differentiator and success factor your business has. Today, 80% of organizations are expecting to compete mainly based on CX. Omnichannel, in-context communications are the future. Knowing your customers is the key to solid business growth.

Omnichannel

Omnichannel Touchpoint Sales Engineering

Tech Customer Success

Beyond Satisfaction: Key Takeaways from Tracy Sedlak’s CRS Tucson Keynote on Voice of the Customer

Make the most of every customer interaction with the Engagement OS

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