Execs In The Know

MARCH 31, 2024

During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Intercom, Inc.

MARCH 22, 2022

Which makes customer experience (CX) the most important differentiator and success factor your business has. Today, 80% of organizations are expecting to compete mainly based on CX. Omnichannel, in-context communications are the future. Knowing your customers is the key to solid business growth.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Comm100

MAY 16, 2021

And in ‘the age of the customer’, they also have more power than ever to get their voices heard. To manage this, businesses must do all they can to perfect the customer experience. Customer experience has emerged as the difference between a sale and a lost customer. Customers want and expect immediate attention.

Social Media 66

Social Media Omnichannel Age of the Customer Start-ups 66

CX Journey

FEBRUARY 23, 2016

Over-invest in digital Leaders devote two-thirds of their customer experience budgets to digital. Digital augments physical experiences to deliver omnichannel customer experiences that customers notice and value. Rather than waiting to be disrupted, they use customer experience to produce disruption and growth.

B2B 56

B2B Customer Experience Contact Center B2C 56