Age of the Customer CX Omnichannel Touchpoint 
CX Journey
FEBRUARY 23, 2016
Start from the back… to get to the front Leaders don’t view service as a separate and final phase of the customer lifecycle. For B2B customer experience leaders, the customer service touchpoint is the most important point in the customer experience lifecycle. But these investments aren’t made in isolation.
Intercom, Inc.
MARCH 22, 2022
Which makes customer experience (CX) the most important differentiator and success factor your business has. Today, 80% of organizations are expecting to compete mainly based on CX. The future of customer experience is engagement. Building customer touchpoints is not the same as building engagement.
Expert insights. Personalized for you.
56 
Let's personalize your content