Age of the Customer, Omnichannel and Touchpoint

Make the most of every customer interaction with the Engagement OS

Intercom, Inc.

MARCH 22, 2022

So, it’s no wonder Forrester is calling this the “Age of the Customer” and businesses like yours are laser-focused on how to make that pivot in the right way. The future of customer experience is engagement. Building customer touchpoints is not the same as building engagement. Engage across every touchpoint.

Omnichannel

Omnichannel Touchpoint Sales Engineering

How B2B Companies Become Customer Experience Leaders

CX Journey

FEBRUARY 23, 2016

Start from the back… to get to the front Leaders don’t view service as a separate and final phase of the customer lifecycle. For B2B customer experience leaders, the customer service touchpoint is the most important point in the customer experience lifecycle. But these investments aren’t made in isolation.

B2B

B2B Customer Experience Contact Center B2C

Tech Customer Success

Make the most of every customer interaction with the Engagement OS

How B2B Companies Become Customer Experience Leaders

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