Execs In The Know
JUNE 7, 2023
Importance of Generative AI Many CX leaders acknowledged the potential of generative artificial intelligence (AI) in driving efficiencies. However, concerns were raised about governance and compliance in implementing AI solutions.
Callminer
DECEMBER 17, 2019
Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. The introduction of AI in call centers may revolutionize the industry. “Global call center AI market is expected to rise to an estimated value of $4.7 Sales Pursuits.
CSAT.AI
FEBRUARY 6, 2019
Call Recording and Compliance. Just like business, law is constantly evolving, though a donkey still can’t sleep in a bathtub according to Arizona law. The post A Chat about QA Tools and Process appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.
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