Execs In The Know

JUNE 7, 2023

However, concerns were raised about governance and compliance in implementing AI solutions. The significance of finding solutions that safeguard sensitive customer information and maintain compliance with data protection regulations is something that has been top of mind.

CX 85

CX Compliance Artificial Intelligence AI 85

Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. In states like Florida, Arizona and Texas call centers are big employers; Texas alone has over 600 call centers with 250,000 employees.” Sales Pursuits.

Contact Center 207

Contact Center Finance AI Innovation 207

CSAT.AI

FEBRUARY 6, 2019

Call Recording and Compliance. Just like business, law is constantly evolving, though a donkey still can’t sleep in a bathtub according to Arizona law. From a pro in the same survey on the importance of call recording: “Helps us to hear the actual voice of the customer, which is huge in terms of marketing, sales and customer service.”.

Net Promoter Score 78

Net Promoter Score Legal Sentiment Analysis Compliance 78