Execs In The Know
JUNE 7, 2023
However, concerns were raised about governance and compliance in implementing AI solutions. The significance of finding solutions that safeguard sensitive customer information and maintain compliance with data protection regulations is something that has been top of mind.
Callminer
DECEMBER 17, 2019
Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. Many companies are coming up short with customer support. ” – Daniela Puzzo, 5 Important Customer Service Statistics for Call Centers , Fonolo; Twitter: @fonolo.
CSAT.AI
FEBRUARY 6, 2019
As a creator of customer service teams, Ty Givens, Founder of The Workforce Pro, has this to say: “For me, a good QA process tells me the following: 1. Customer received information/attention needed 2. Call Recording and Compliance. Monitoring also allows you to hear what your customers are saying first hand.
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